ssc

Together with our company's service units, the systema service center (ssc) serves as central customer interface and provides our customers with reliable, quick and professional support.

The ssc is oriented at the ITIL Standard and serves as a single point of contact between our customers and the relevant level of competency in our company. Long-standing experience with this service unit enables us to offer not only standardized processes but also individually adjusted support services to our customers.

systema has a professional company-wide software system to administrate, monitor and document service inquiries which is an essential factor of quality for documentation, processing and tracking service requests. This system offers the customer far-reaching possibilities of notification and may be connected via open interfaces with similar customer systems.

Our experienced and well-trained employees offer proficient, quick and efficient help and are an essential factor of customer satisfaction.